What Organizations, Ideologies, and Leaders Did Africans...

What organizations, ideologies, and leaders did Africans create and engage in the 20th century to promote and advance their liberation? [Abstract] The 20th century composed of many organizations ideologies and leaders helping to promote and advance liberation both in America and worldwide. These different entities worked to defy the social structure filled with aspects of conservatism and oppression and rather upheld the Africana sense of governance and encouraged socialism in terms of a more broad and pervasive perspective on civil rights. Additionally, many leaders, Nelson Mandela, MLK, and Madame C.J. Walker, to name a few, made domestic and international differences advancing the Africana community through different inventions,†¦show more content†¦[Discussion] Throughout the 20th century there was a multitude of organizations, ideologies, and most importantly, leaders, which helped Africans internationally to promote and advance their liberation. These groups and people made lasting impacts in nations worldwide that are still prevalent today. When analyzing the sixth framing question, the conceptual categories of social structure and technology are evident. Organizations such as the Universal Negro Improvement Association and the African Blood Brotherhood contradicted the social structure at the time and defined new governance for the African people. Leaders such as Madame Walker, MLK, Nelson Mandela, among others assisted in defining new governance as well. Also, an important aspect of the 20th century was the incorporation of technology, also a conceptual category, into persuading the public about the necessity of change within the generation, and for upcoming generations. Parallel to the organizations and leaders, the ideologies that c ontradicted themselves progressed the Africana culture in its entirety. Liberalism and conservatism, while differentiating, showed the public that while ideologically there were discrepancies, within the construct of society, these divergences were not adequate reason for physical violence. Primarily, the two listed organizations were essential for the Africana people to advance and promote their liberation. Specifically, theShow MoreRelatedOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 PagesCataloging-in-Publication Data Essays on twentieth century history / edited by Michael Peter Adas for the American Historical Association. p. cm.—(Critical perspectives on the past) Includes bibliographical references. ISBN 978-1-4399-0269-1 (cloth : alk. paper)—ISBN 978-1-4399-0270-7 (paper : alk. paper)—ISBN 978-1-4399-0271-4 (electronic) 1. History, Modern—20th century. 2. Twentieth century. 3. Social history—20th century. 4. World politics—20th century. I. Adas, Michael, 1943– II. American HistoricalRead MoreGp Essay Mainpoints24643 Words   |  99 Pagestheir books sell *quality check* †¢ Any hack can put up his dribbling on Fictionpress.net †¢ Any angst-filled teenager can put up his or her macabre, misspelt poetry online. †¢ Anyone can masquerade a superstition for scientific truth and create a website to scare similarly weak-minded netizens Mainstream BAD: Profit motive and Government-regulated - reliability †¢ â€Å"Don’t let the facts get in the way of a good story† is an instruction often heard in the newsroom †¢ Concept of mediaRead MoreNational Security Outline Essay40741 Words   |  163 PagesTHE ROLE OF LAW (Tipson) Goal Clarification: What is National Security? -National Security - Possible Definitions (Difficult to define) -Safety from foreign coercion or intimidation -UN Charter Article 2(4) - prohibition against â€Å"the threat or use of force against the political independence or territorial integrity of any state† Analytical Tasks: How Americans Think About National Security -Identifying Values: What is at Stake? (What are we trying to protect) -Territory -TraditionalRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesbehavior. I. Judge, Tim. II. Title. HD58.7.R62 2012 658.3—dc23 2011038674 10 9 8 7 6 5 4 3 2 1 ISBN 10: 0-13-283487-1 ISBN 13: 978-0-13-283487-2 Brief Contents Preface xxii 1 2 Introduction 1 What Is Organizational Behavior? 3 The Individual 2 3 4 5 6 7 8 Diversity in Organizations 39 Attitudes and Job Satisfaction 69 Emotions and Moods 97 Personality and Values 131 Perception and Individual Decision Making 165 Motivation Concepts 201 Motivation: From Concepts to Applications 239

Relationship Marketing Research

Question: Create a plan that outlines a research study and the associated qualitative method(s) you will use to analyze the data collected in the research study. Answer: 1.0 Introduction: Relationship Marketing is vital in the contemporary world, because customers all around the worldwide, particularly in UK is complicated and have a good quality of information and ask for superior propose. Consequently, this issue might dealer to transfer from push marketing to pull marketing. In marketing building relationship with consumer were essential purposes for an organization throughout last years, intent their advertising their promotion with the highlight on superior consumers for whom association must construct lasting relation. Building relationship is the simple method that an association can accomplish enduring competitive advantages and which direct to endurance and lasting increase in the marketplace. As a result, it is considered major to inspect the accurate distress of relationship marketing empirically in the high opinion of consumer loyalty (Abubakar Mokhtar, 2015). This improved accepting shall serve up to improved recognize the perception of customer connecti on and in individual capable to transmit this out in nearly all efficient and optimal method. The information can as well unspeak the effectiveness of this that this lead to improved consumer loyalty. This research study shall appear addicted to four important and underpinnings of association marketing. These are communication, faith, disagreement conduct besides with promise in the circumstance of customer loyalty at Tesco product life cycle kingdom (Ahmad, Hussain Rajput, 2015). 1.1 Aim of the Research work: The main aim of this research system is to inspect the impact of relationship marketing on customer loyalty allowing for the circumstance of Tesco PLC. 1.2 Objectives of the Research work: The problem recognized beyond, the main reason of the revise is to inspect the relationship between the customer's loyalty and fulfillment of retail superstore in UK. In organize to appear these panel objectives; the subsequent sub-objectives have been measured. - To serious analysis the issue of relationship marketing that is controlled to be faithful consumers? - To review the Tesco connection marketing implement "club card system." - To assess another issue of relation marketing of Tesco PLC. - To locate the connection among relation marketing determinants of Tesco and consumer loyalty. 1.3 Hypothesis: H1: There is an important relationship between customer loyalty and customer's satisfaction. H2: Customer approval has great collision on consumer loyalty. 2.0 Literature Review: This segment is devoted to converse the preceding experiential study complete about customer loyalty and customer satisfaction. The relation to customer loyalty and customer satisfaction are strongly completely connected. On the other hand, their verdict as well discloses that the collision of customer satisfaction on customer loyalty is extremely subjective by the amount of conclusion in the marketplace. In this segment, the researcher explains about the relationship marketing, customer loyalty (Alrubaiee Al-Nazer, 2010). 2.1 Relationship Marketing: Relationship marketing explanation has, however, to obtain unconcealed and denotation. Relationship Marketing is an original description of intermediary marketing. Normally Relationship Marketing describes all kind of external and internal connection but Relationship Marketing considered on external consumer relation. Relationship Marketing know how to distinct in dissimilar ways such as customer satisfaction, in what way they retain their customer, and make them faithful, and the entire the customs which can be connected to the rising trust, promise, collaboration, secure communication and connection superiority (Alrubaiee Al-Nazer, 2010). 2.1.1 Relationship marketing Formation: It observes that, in premature phase, try to build up common theory regarding marketing that previously subsist in relationship perception. Relationship marketing was not significant in premature phase what has gained nowadays since the environmental issue was so a week at that age than nowadays. There were two conducts to expand relationship marketing. Firstly, relationship marketing was comprehended in examine marketing than in industrialized promotion. Secondly, is when an industry is extensively changed into common unpaid to self-motivated change in industry environment? This transform of environment lead to highlight on service, secure communication with consumer and consumer welfare (Baker, 2014). Figure 1: Formation of relationship customers (Bejou, 2013) 2.1.2 Requirement of relationship marketing: As per this, relationship marketing is all regarding creation overpass among purchaser and vendor, which is distinguish by trust, commitment, communication and promise fulfillment. All this is discussed as follow: Trust Trust is the first step in relationship marketing when has known more concentration by the dissimilar person behind. Trust dish up the preferred manufactured goods, at a correct cost, and continuing connection to consumers and organization that commonly valuable for both revelries. It is division of the communal relationship among both organization and customers wherever customer has trust on business to assemble demand or usefulness according to consumer probability and other organization describe trust as the consumer are devoted to the business (Belanche, Casal Guinalu, 2013) Commitment - Commitment is measured as a tribute in purchase vendor rapport. Commitment is significant for individual among "stayers" and "leavers". The entire dealer and investigator accord that dedicated relationship among consumer and industry construct important communal reimbursement (Ben Jemaa Tournois, 2014). Communication - Communication is one more significant portion of Relationship Marketing. Communication involves the capability were they release data to consumer, but it need to be appropriate dependable. In contemporary period, the new perception of communication is two method conversations involving consumer and organization. Its might be previous to or, following or throughout advertise. In Relationship Marketing communication describe to remain in contact with appreciated consumer, generous appropriate and correct information about manufactured goods and services (Binsar Kristian P. Panjaitan, 2014). Promise fulfillment - An organization usually draw new consumer by benevolent inattentive promise, still, if the organization breaks the promises that deficiently influence on rising and maintain developing a connection. A promise satisfying has an important donation to offer high stage customer satisfaction that lead to being trustworthy to the organization that guarantees the productivity (Bojei Abu, 2014). 2.1.3 Relationship marketing in retail marketing: Nearly the entire job on relationship marketing has been completed on service and managerial advertising somewhat than the retail marketplace. In retail marketplace, relationship marketing contract with the consumer, organization, workers, and detailed twigs. To magnetize and maintain consumer and accomplishment of relationship marketing is essential for the retailers. The vendor can accomplish sustainable competitive advantages by rising relation with the consumer. In the self-motivated environment, the consumers are further reliant on retailer, finally accomplishment of relationship marketing not easy but it is extremely essential. In the retail market circumstance, relationship marketing is generating, rising and continues a relationship with the consumer. There is dissimilar subject of relationship marketing that can be useful in retail market circumstance (Chang, 2015). Relationships are obtainable when customers as well as organization equally helpful and can set aside the pric e. For the retailer elevation, the advantage is more rummage sale, optimistic expression of the entrance, less price in per deal and vital is consumer loyalty and preservation. For the consumer surface, monetary and non-monetary assistance survive. For the relation marketplace viewpoint, customers are in a rush and endeavor to set aside time than previous to. In this circumstance, relationship marketing encourages to the supermarket from one stockpile that direct to set aside time and expediency for the consumer. Lastly, it could be alleged that relationship marketing in the retail marketplace, consumer loyalty could not be presumption yet could not be accomplish, customer liable on retailer presentation (Chao, 2013). 2.2 Customer Loyalty: Customer loyalty is the customer consistency communicates on the exacting product, services, and store up, and exacting invention. It supposes that one of the essential slogans of relationship promotion since organization takes pleasure in planned profit for a loyal consumer. In this, organization final objective is to create loyal consumer from the normal consumer; they as well supposed customer loyalty can be gain throughout appropriate marketing arrangement by rising conviction, by performance dedicated to the services, manufacture appropriate interview with consumer and conduct difference if it occur (Chen, Batchuluun Batnasan, 2015). In relationship marketing if an important person carry out with organization formerly and turn into a consumer but in this phase, if the consumer established assistance from the invention and do industry once more they turn into customer but this is vital position for the relationship marketing. In this phase, a consumer cannot allege as a devoted customer. Following the phase, consumers unmoving re-purchases and has selection relationship among organizations, progress few "run" group, and associates which is a top place. This "associate" place recognize as the real loyal consumer who not merely repurchase but as well proceed as a recommendation (Dubihlela Molise - Khosa, 2014). Figure 2: Customer loyalty plan in relationship marketing (Elsharnouby Parsons, 2013) 2.2.1 Dimension of customer loyalty: Primarily customer loyalty is of two types' attitudinal loyalty, and behavioral loyalty is discussed as follow: Behavioral loyalty This was the first step in customer loyalty plan. Behavioral loyalty describes more acquire incidence and opportunity an exacting product; it is as well determine as a brand loyalty. For a case of behavioral loyalty is the replicate procured goods or services from similar brand or vendor that direct to additional purchase range. Behavioral loyalty is when consumer purchase goods from exacting retailer outstanding to expediency position, when any new supermarket release in High Avenue, consumer can control for innovative tender, so this type of replicate obtain is not devotion (Guimaraes Paranjape, 2014). Attitudinal Behavior - Attitudinal loyalty more stress on person approach that lead to exacting goods or services. This dissimilar method were attitudinal behavior cumulative the consumer favorite and motivation for the exacting product to dealings with the stage of loyalty. But this meaning does not give details how when loyalty generates. For case, a customer buy a manufactured goods and pleased with goods but he/she feel that it is as well luxurious to use frequently, in this situation few instigator believed that intellectual accessory to exacting invention, re-purchase is suggestion of devotion but unpaid to price, problem, which might be worthless (Hur, Moon Jung, 2015). 2.2.2 Loyalty Scheme in UK supermarket: The customer loyalty method in the UK superstore is use as competitive advantages viewpoint. The superstore is usually observed a competitive perimeter for the extremely spirited marketplace to impress more marketplace share. On the other hand, allowing for main UK superstore, dissimilar loyalty system is discussed below: Tesco "Club Card" - Tesco is the major and well known superstore situated in the UK for last few years by offer superiority stock up, high superiority consumer service and broad variety of product, although Tesco might not recognize as market manager evaluate to Sainsbury's, LIDL, ASDA, Morrison and so on. To contend and endure in the rivalry, Tesco recognized new stock up set-up such as "metro", "communicate" etc. Tesco was trapped as following ranking place in the UK superstore previous to set up "club card". Following set up "club card" Tesco not simply in UK main superstore, it is as well world large and booming superstore. Tesco executes dissimilar advance to the satisfying consumer; "club card" is one of the loyalty correspondence for build strong connection with the consumer (Koller Salzberger, 2010). Contribution of club card to Tesco development - Tesco set up "club card" as an exclusive consumer loyalty plan. Tesco duty is to "generate value for the consumer to receive their lifetime devotion". Club card is the fraction of executing the Tesco duty declaration. Club card is not simply the devotion card plan; it is as well use to create connection with consumer since club card is the method of maxim "Thank you" to the consumer (La Yi, 2015). 2.3 Summary: At the end of this chapter, the researcher describes the relationship among customer loyalty. In this researcher try to explain the concept of relationship marketing and customer loyalty plan in Tesco PLC. On the other hand, their decision as well discloses that the impacts of customer approval on customer devotion are extremely partial by the amount of conclusion in the marketplace. Argue about the marketing policy exploit by the example, the most illustration accepts inferior pricing policy as a main opposing stick. Consequently, they might perhaps make much superior loyalty evaluate to parallel customer satisfaction (La Yi, 2015). 3.0 Research Method: A variety of approach and method are working by the investigator to guarantee the compilation of nearly all suitable and applicable information, which is to be used in the study. There are dissimilar procedural policies use to acquire the research purpose that explicate gradually for the reason of giving an impression how the information have been assembling and examine (La Yi, 2015). 3.1 Research Design: As, per this situation, it is a production and management study, it has an attribute of positivist and interpretive and as well engage in deductive policy and inductive policy. Merge these two research design in the same portion of investigating, it completely probable and beneficial for a study (Mitrega Pfajfar, 2015). 3.2 Research Philosophy: The researcher significantly chooses suitable research philosophy to carry out this study. Research philosophy explains in what way the research expand information for the research individual employment and classifies the scenery of the information. Research philosophy is three kinds such as positivism; interpretivism and realism (Malai Speece, 2005). Positivism philosophy contract this theoretical department is extremely structural method and experimental inspection to numerical study. In this research researcher selected positivism philosophy because, Positivism philosophy contract with the theoretical department and extremely structural method and quantifiable inspection to the statistical study. When the explore attitude is positivism, it describe that researcher is self-governing, and investigator does not control by the research theme. When the study reproduces the positivism values, favored to effort with a visible social realism and this kind of research-creation can be comm andment like simplification like to the effort of corporeal and natural scientist. This prejudiced policy is term as the quantitative policy. The qualitative method, on the other hand, involves the research assemble the data connected to the distinct topic all along with the prejudiced region (Moisescu, 2015). This research description involves employ of both the qualitative and quantitative method for its expansion. In spite of information were a number of researchers, would assuming on this theme, symbolize an enormous amount; on the other hand, in organize to discover the allegation linked to the prejudice theme, the employ of qualitative and quantitative method established to be suitable for the procedure of essential numbers and information compilation 3.3 Data Collection Method: In this research, the researcher tries to collect the data through primary and secondary methods. Primary method is gathered for the detailed function to examining the research query purpose. For the reason the report, questionnaires are use previously and detail meeting with consumers and Team leaders use afterward. Both techniques of data collection are converse beneath questionnaire designing, Interview approach, Data analysis, and reliability and validity (Mumuni O'Reilly, 2014). Secondary method, the secondary method, is one were previously composed and use for the dissimilar function. Secondary data has been composed using a variety of and assorted intermediate as well as internet explorer. In this view articles, which were written by a variety of specialized and scholar in the circumstance of a research theme, were measured. In these dissimilar advantages of use secondary data are, secondary data compilation does not require a major quantity of time, price, and endeavor, secondary data occasionally more dependable than the primary data etc (Suh, Greene, Israilov Rho, 2015). 3.4 Sample size: Sampling size is necessary basics of research method for demeanor a research. The sampling method offers an effectual technique that help out the researcher to decrease the amount of data by allowing for several sub-assemblage somewhat than the entire populace. The sampling method is secret in two clusters that are a probability or representative sampling and non-probability sampling or judgmental sampling. This research pursues systematic random sampling to gather data throughout questionnaire and non--probability sampling for an interview from a consumer of the Tesco plc and meeting with Team leaders of Tesco plc. The sample amount is approximately 100 for review, and organized random sampling has been using to gather data throughout questionnaire since if the sample is more than 50, the investigator must circumvent non-probability sampling. At the same time for interviews with consumers and Team leader of Tesco PLC, researcher use non-probability sampling method. For the interview , the individual option is more beneficial somewhat than choose statistically. In an interview with the consumer, it is tricky to be relevant chance sampling since nearly the entire consumer was not approved to contribute in the conference (Woo Leelapanyalert, 2014). 3.5 Limitation: Even though this research statement is entrenched with a difficult task the researcher, but unmoving toward conclusion of the study could not widespread. The main limitation is the limited possessions time wealth. In addition the sample size that was measured destined to sufficient for this research details, but on the conclusion of that sample size, the general impact of relationship marketing in excess of the consumer loyalty could not be distinct. But at the same time, this research can supply with the outline that relationship marketing do assist the organization and dealer to expand and generate a customer support that is loyal (Wu Huang, 2013). Another feature is of the technique during which the information has been composed. Even though the researcher guarantee that individual biases are reserved missing, but still there is forever a probability of human blunder particularly at this stage. Therefore, it can be supposed that investigate would have been improved if it had creature behavior by a specialized researcher. 4.0 Conclusion: The research has examined the responsibility of relationship advertising on customer loyalty allowing for the Tesco PLC. In the current year, retail market has paid attention to relationship marketing as an instrument for customer loyalty. The accomplishment of relationship marketing policy depends on the reimbursement required by personality retailer. The research describes the collision on relationship promotion in customer loyalty that is understandable; the stage of customer loyalty depends on functional personality assessment of relationship marketing. The research as well establishes that product superiority has a nonstop impact to draw and hang on to the consumer. Product superiority is leading functional principles of association marketing moreover for choose superstore or manufacture loyal customer. In this, the first hypothesis (H1), is hold up by the consequence as a positive association was establish among the two variable, i.e., customer loyalty, and satisfaction. Consequently, the sentence is in order with those. Additionally the second hypothesis (h2) is continued by the consequence as deterioration was created among the two variable, i.e., the consequence disclose that consumer satisfaction has huge collision on customer loyalty. References Abubakar, M., Mokhtar, S. (2015). Relationship Marketing, Long Term Orientation and Customer Loyalty in Higher Education. MJSS. doi:10.5901/mjss.2015.v6n4p466 Ahmad, J., Hussain, M., Rajput, A. (2015). Customer Loyalty Framework of Telecommunication Service Market. IJMVSC, 6(1), 69-78. doi:10.5121/ijmvsc.2015.6106 Alrubaiee, L., Al-Nazer, N. (2010). Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective. IJMS, 2(1). doi:10.5539/ijms.v2n1p155 Alrubaiee, L., Al-Nazer, N. (2010). Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective. IJMS, 2(1). doi:10.5539/ijms.v2n1p155 Alrubaiee, L., Al-Nazer, N. (2010). Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective. IJMS, 2(1). doi:10.5539/ijms.v2n1p155 Baker, D. (2014). Social Influence and Contextual Utilization of Customer Relationship Management Technology in an International Field Sales Organization. Journal Of Relationship Marketing, 13(4), 263-285. doi:10.1080/15332667.2014.965650 Bejou, A. (2013). An Empirical Investigation of the Correlates of Satisfaction in Public Schools. Journal Of Relationship Marketing, 12(4), 243-260. doi:10.1080/15332667.2013.846721 Belanche, D., Casal, L., Guinalu, M. (2013). The Role of Consumer Happiness in Relationship Marketing. Journal Of Relationship Marketing, 12(2), 79-94. doi:10.1080/15332667.2013.794099 Ben Jemaa, A., Tournois, N. (2014). Relationship Marketing Key Concepts as Relationship Value Determinant. Journal Of Marketing Research And Case Studies, 1-17. doi:10.5171/2014.201710 Binsar Kristian P., F., Panjaitan, H. (2014). Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management, and Customer Satisfaction. International Journal Of Evaluation And Research In Education (IJERE), 3(3). doi:10.11591/ijere.v3i3.6191 Bojei, J., Abu, M. (2014). The Underlying Dimensions of Relationship Marketing in the Malaysian Mobile Service Sector. Journal Of Relationship Marketing, 13(3), 169-190. doi:10.1080/15332667.2014.939017 Chang, C. (2015). Exploring mobile application customer loyalty: The moderating effect of use contexts. Telecommunications Policy. doi:10.1016/j.telpol.2015.07.008 Chao, E. (2013). Adaptability and Ongoing Contractual Term Specificity: Advancements and Theoretical Implications. Journal Of Relationship Marketing, 12(3), 165-190. doi:10.1080/15332667.2013.816925 Chen, J., Batchuluun, A., Batnasan, J. (2015). Services innovation impact to customer satisfaction and customer value enhancement in airport. Technology In Society. doi:10.1016/j.techsoc.2015.05.010 Dubihlela, J., Molise - Khosa, P. (2014). Impact of e-CRM Implementation on Customer Loyalty, Customer Retention and Customer Profitability for Hoteliers along the Vaal Meander of South Africa. MJSS. doi:10.5901/mjss.2014.v5n16p175 Elsharnouby, T., Parsons, E. (2013). When Relationship Marketing Goes Wrong: Opportunism and Consumer Well-Being in Consumer-Bank Relationships. Journal Of Relationship Marketing, 12(2), 141-163. doi:10.1080/15332667.2013.794103 Felix, K. (2015). Factors for Customer Satisfaction and Customer Dissatisfaction in Commercial Banks. MJSS. doi:10.5901/mjss.2015.v6n4s2p584 Guimaraes, T., Paranjape, K. (2014). Testing cloud computing for customer satisfaction and loyalty. IJECRM, 8(1/2/3), 72. doi:10.1504/ijecrm.2014.066885 Hur, W., Moon, T., Jung, Y. (2015). Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction. Journal Of Services Marketing, 29(1), 71-80. doi:10.1108/jsm-07-2013-0161 Koller, M., Salzberger, T. (2010). INVESTIGATING THE IMPACT OF COGNITIVE DISSONANCE AND CUSTOMER SATISFACTION ON LOYALTY AND COMPLAINT BEHAVIOUR. Remark, 9(1). doi:10.5585/remark.v9i1.2148 La, S., Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management. Kmr, 30(1), 53. doi:10.15830/kmr.2015.30.1.53 La, S., Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management. Kmr, 30(1), 53. doi:10.15830/kmr.2015.30.1.53 La, S., Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management. Kmr, 30(1), 53. doi:10.15830/kmr.2015.30.1.53 La, S., Yi, Y. (2015). A Critical Review of Customer Satisfaction, Customer Loyalty, Relationship Marketing, and Customer Relationship Management. Kmr, 30(1), 53. doi:10.15830/kmr.2015.30.1.53 Lee, K., Lee, J., Lee, M. (2015). Effect of Pharmacy Store Image on Customer Satisfaction and Customer Loyalty in Over-The-Counter Drug Market. JMT, 01(04), 29-44. doi:10.15577/jmt.2015.01.04.29 Lin, S. (2013). The Influence of Relational Selling Behavior on Relationship Quality: The Moderating Effect of Perceived Price and Customers Relationship Proneness. Journal Of Relationship Marketing, 12(3), 204-222. doi:10.1080/15332667.2013.816931 Love, E., Staton, M., Rotman, J. (2015). Loyalty as a matter of principle: the influence of standards of judgment on customer loyalty. Marketing Letters. doi:10.1007/s11002-015-9371-0 Maggon, M., Chaudhry, H. (2015). Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 2013. Journal Of Relationship Marketing, 14(1), 53-77. doi:10.1080/15332667.2015.1022110 Maggon, M., Chaudhry, H. (2015). Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 2013. Journal Of Relationship Marketing, 14(1), 53-77. doi:10.1080/15332667.2015.1022110 Malai, V., Speece, M. (2005). Cultural Impact on the Relationship Among Perceived Service Quality, Brand Name Value, and Customer Loyalty. Journal Of International Consumer Marketing, 17(4), 7-39. doi:10.1300/j046v17n04_02 Mitrega, M., Pfajfar, G. (2015). Business relationship process management as company dynamic capability improving relationship portfolio. Industrial Marketing Management, 46, 193-203. doi:10.1016/j.indmarman.2015.02.029 Moisescu, O. (2015). Demographics-based differences in the relationship between perceived CSR and customer loyalty in the dairy products market. Management Marketing, 10(2). doi:10.1515/mmcks-2015-0010 Mumuni, A., OReilly, K. (2014). 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Tom Brennan notes Essay Example

Tom Brennan notes Essay Toms letter- sentences- maybe you could go to a councilor or talk to someone outside of the family to help you cope Its not your fault mum, you did nothing wrong to cause this I feel Like kylie is punching me away, the whole family changed. We are all here when the time comes, when you are ready to start again. I miss the way our family was before the accident. I am making friends with the guys on the football team, they are a nice bunch of blokes. You are missing out on so much of my life and it hurts that you dont care. Chapter 4 His legs had wasted to long pieces of bone wrapped in shiny skin. (p. 61) If I was Fin- Maybe Itll come back, first my toes then my legs. What if it doesnt though? Daniel didnt know what he was doing, but he still conscious and hes the only one I can blame. I dont think I can forgive him. What am I going to do with my life now? I cant play footy, cricket, swim, and even write. Ive got future of endless misery for trying to help my mate. Why me? Chapter 5- Tom Is really upset by Daniels behavior towards him at the beach. Write his diary entry for that day. The silence. The darkness. Vive seen it before, the night of the crash. I saw the anger in his eyes. Man sometimes Daniel annoys me We will write a custom essay sample on Tom Brennan notes specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Tom Brennan notes specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Tom Brennan notes specifically for you FOR ONLY $16.38 $13.9/page Hire Writer It haunts my memories even today The moment I saw him my heart sunk Memories that make me hurt make me want to cry We were able to have able of a Joke and a laughs together, but It wants the same It never will be. Im always In danger when Im with Daniel. Daniel would be so but better without his temper. Daniel likes his privacy, I shouldnt have told Brendan. He always takes his anger out on me He kept me under the water for ages. I thought I was going to die. Chapter 6- Activity: Discuss whether Kylies reaction to her situation is the way most teenagers would 0 respond. Discuss how the class would have dealt with Tees. Could Tom have done anything Tot help her? Activity 1- All Individuals react In a different way, there Is no average way to respond to hidden away; others block it out and move on. In her situation where she meets new friends and Just tries to start a new life to fit in and forget I think its a healthier way to respond even though the rebellious attitude she has adopted is impacting on her and others negatively she is at least confronting it. Activity 2- In this situation Tom could have tried to help and become more understanding but he himself is trying to find a way to deal with his emotions and past. Chapter 7- Activities: You are a psychologist who has been assigned to help Tees in the days following The accident. Write the report you would make on her emotional state. Discuss Tallboys recommendations should Daniel have pleaded guilty or not Guilty? Activity 1- Tees has seen the stages of denial, remorse, sadness and uncertainty. Her progress has been negative as she tries to get a grasp on what has happened and how the community is responding as days before the accident her family was respected and liked. Now they face the families and friends of the 2 children her son had killed. Activity 2- Considering the statements that the witnesses made the options for denials plead were restricted. To face the court and have an honest testament the court would see his remorse and character before his actions maybe giving him a better option for his future. If he pleads not guilty and the evidence is against him the sentence will be much larger, the families inflicted will be angrier and the character of Daniel will be compromised. Chapter 8- In small groups, compare Tom how is emotionally at this stage with how he was at the beginning of the story. Is there any change? At the beginning of the story he was cared and confused as he was pushing his car out the driveway to escape the gaze of the neighbors. This is slightly contrasted with his more developed character by chapter 8 where he starts to put things together and realize why everything happened. He is still emotionally unstable because of the event and what had happened to him, his family and the community but his understanding and progression of the realization of it seems to be developing through the next few chapters. He now takes control, gets along with life, accepting yet still hiding and burying it below his new life. Gets back into footy ND running, his old life. JOURNEY INTO THE WORLD) My short Journey to next year. At this stage in my life with study, work, social life, hobbies, adulthood and other interests its hard to hold it all on one plate, to balance the workload and find the priorities. The Journey mainly involves study up until the end of the HAS hopefully, if I can find a routine and beyond that its all about work, friends, alcohol and parties. Len- between those I should be looking into my future as fair as nun and career goes but at the moment my main concerns are on going well in school but not forgetting the things that make me happy. Although all these things are most important for my study, work, school and sleep. To still have a sense of adventure in-between all the hassles of senior life. Chapter 9 the legend of the Brenna Brothers In the last 2 years these two remarkable brothers have almost carried their footy team towards the win. Along with the help of their teammates and rivals to motivate them they have blown away the competition with their brotherly instinct out on the field. They say the strongest bond is love, but there is one stronger than Just love, love and brotherhood. In the recent season that has Just passed the two have said heir intention for the next season, to make it a trisects, no team has done it before and I have, their family has and the community has high expectations for their future. Chapter II- 6 lines on reasonable assumption It wasnt a reasonable assumption by tom but because of his state of mind in the time this line was said its understandable. He didnt take into account the opinions and perspectives of the people in the town and his familys view of how they should react. It was more of an emotional response than a conscious one, making the reaction usually more heated and unstable. Lines on a discussion of dawns future. For Daniel I believe his future is looking to be that of progressive. From the news of his condition in goal and how he is helping other inmates he is already on the way to his new life outside of goal. I believe that his journey will have foundations around his family and final maintenance by the people he posit ions himself around. Chapter 12 6 lines to say I dont think it is fair for the whole family to be blamed for Daniels actions but that is the reality with their circumstance in their community. I think from what has been stated up to this point that the blame shouldnt go towards the whole family. That is what one persons downfall. Although I think it shouldnt be shared by the family its almost better that way so we can see the development and reaction of each individual character. Chapter 13 Kylie speech Good morning my fellow Chill classmates. Today I am going to talk to you about a very serious Chapter 14 Journal entries. (3) Journal entry 1- Going out for dinner, I thought itll be a change from eating hard boiled meatloaf all joining us though. Crisis, the goddess who walked among us. I was so nervous. The start of the night went salamander, I was interrupted naked and burnt as I was herring, but in a way it was good. The rest of the night went well, Just Jokes and laughs. Id forgotten all about my nervousness of the glistening beauty of Crisis and it Just seemed like it was a normal dinner with mates. It was an amazing night, seemed like old times, Entry 2- Heading off to the footy camp I had very low expectations for the resulting week but it didnt mean we couldnt have a bit of a social thing. These boys couldnt catch a cold but it started out to be a lot of fun. I tried teaching them a few moves that Daniel and I use to do, killer tactics they were but it didnt work out. I was beginning to get bait upset because from the years past footy camps were all about learning new things, refining our skills and fitness. This excuse for a gathering was mostly the opposite. My attitude must have been showing because dad pulled me over and started to have a word. Entry 3- After dad had a very meaning full conversation, he almost had a tear in his eye. For the next 4 days I worked those boys through all the training runs Dan and I use to do, teaching them new tricks and refining their skills as much as I could. After the conversation dad made me realize that the game wasnt all about winning and eating the shield but doing it as a team and enjoying it. Tom b- 1st person flash backs non- chromo accident obstacles- mother, kylie sport/girlfriend transition change, obstacles, transformation, responsibility, choice, identity. ROT- the kings of summer Tommy B Chapter 16- He was on a self-destruct mission. (p. 229) In a class discussion students could share ideas on this topic. Do they believe that Daniels parents should have been also charged for taking a passive resistance towards his behavior? What could have been done to help Daniel prior to the accident? Are liquor laws the same for underage drinking in all countries? What influence do friends have when someone is going off the rails? Question 1- no I dont. They were having a hard ti me controlling their sons behavior like many parents do around the same age as Dan. It is completely understandable and excusable. Question 2 taken a deep breath, and thought about what has happened. Maybe taken a walk to relax and sweat the alcohol out, sober up. Question 3 no, some countries take it very seriously having harsh penalties such as probation and steep fines. Australia is quite relaxed about the matter and consider it within our culture I believe. Although this is my opinion there are still Judges and officers that take it very seriously and go beyond the laws to teach the offended a lesson. Question 4 depends what sort of attitude and frame of mind they are in. If they are negotiable and sociable friends can have a very big influence. Calming them down or sometimes heating the situation. But while they are totally negotiable friends advice can be easily deflected. Chapter 17- The siren rang for full-time, the score still 9-7 but you wouldve thought we were the winners. (p. 251) Activity 1 Students are to write a sporting column for a local newspaper describing the match. Vive got to ring him. (p. 253) Activity 2:0 What would Tom have said to Matt? Working in pairs, write a script of this phone call. Activity 1- One of the most intimidated matches for the season Chapter 18- l think Ill call you Harvey, she crooned. Because Saint Harvey was famous for his miracles.

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The 1990s saw even more change in the hip-hop industry. Early in the decade, artists fought for permission to sell their albums since most authorities deemed them ‘obscene’ due to the explicit content within the music. A lot which expressed sexual references towards women and talked about the use of drugs. Hip-hop music also spoke strongly about politics and poverty, artists such as Tupac and Public Enemy spoke about such issues. In the 1990s the tension that had been gathering between the west coast ‘Gangsta’ and the East coast artists has exploded and resulted in the shooting deaths of Christopher Wallace and Tupac Shakur. In the present day Hip-Hop is one of the largest and fastest growing sources of capital and has a great influence on its fans. The roles that Hip-Hop and Hip-Hop artist play in America require responsibility, however, many of the performers and labels take none. By using television and other various sorts of visual media Hip-Hop portrays less than positive stereotypes and all but influences the youth to accept these stereotypes as normal behaviour. The detrimental effect that popular Hip-Hop has doesn’t stop at the visual level. Lyrical content in songs have been dumbed down and filled with violence, sex, and drugs. For example the song â€Å"Hate Being Sober† by Chief Keef condones the use of drugs at all times and gives the impression that it is ok and cool. â€Å"While many Hip-Hop songs contain messages about alcohol, tobacco and other drugs, few provide an accurate portrayal of the negative consequences of substance abuse† Negative accusations and harsh criticism has always been an issue for the hip-hop genre of music. Some of these accusations include how hip-hop influences the youth to become more misogynistic towards women by constantly having explicit content, such as racist and sexist lyrics in their music. 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